LAST UPDATED: 20 OCTOBER 2026
This Privacy Policy explains how Darul Shifa Dawakhana, Meena Bazar, Mingora Swat, Pakistan, handles information when you browse our store, contact us or place an order.
Information we collect
For enquiries and orders, we collect the information you provide, such as your name, phone number, email address, billing and delivery addresses, products ordered and messages about your order. For Easypaisa or bank transfers, we may also receive the payment screenshot and transaction details you send for verification.
Our website and hosting services may record technical information such as your IP address, browser and device information, pages requested and referring page to operate and protect the store. Please do not send medical records, account passwords, payment PINs or other unnecessary sensitive information through a shopping enquiry.
How we use your information
- To answer enquiries, process orders and send order confirmations and updates.
- To verify payments, arrange delivery and handle returns or order problems.
- To maintain business records, protect the website and investigate misuse.
Who receives information
Only information needed for the relevant service is shared with the people and providers helping us fulfil your order. This includes our website and hosting providers, the delivery service handling your parcel, and payment providers involved in your chosen payment method.
Order emails are sent using Google’s Gmail service, so information included in those emails is processed through that service. Easypaisa and Meezan Bank handle transfers through their own services; we use the proof you send to match and verify payment. When you contact us through WhatsApp or open our Google Business Profile, those services handle your interaction under their own privacy practices.
Cookies and browser storage
The store uses cookies and similar browser storage to remember basket contents, maintain checkout sessions and support login and security functions when used. You can manage cookies in your browser, although blocking necessary cookies may prevent the basket or checkout from working correctly.
Keeping information
We retain order, payment-verification and customer-support records for fulfilment, enquiries, returns and business recordkeeping. These records currently have no fixed automatic deletion period. You can contact us to request a review of information we hold about you. Information needed for an ongoing order, dispute or applicable recordkeeping obligation may need to be retained.
Your requests and security
You can ask us about your personal information, request a correction or ask for deletion where appropriate. We may need to verify that the request relates to you before disclosing or changing records. We take reasonable steps to protect information and limit access to people who need it for store operations.
Contact us
For privacy questions or requests, contact WhatsApp +92 317 3715468 or use our contact page. Our store is at Meena Bazar, Mingora Swat, Pakistan. Opening hours are 9am–8pm, Pakistan time.
Policy updates
We may update this policy when our services or data practices change. The date at the top shows the latest update.